| Why
are your prices so low? How can you afford to sell at these
prices?
We make import large quanities after they are manufactured at one of our two factories. Our factories are located in China. We sell wholesale to the customer.
How can I order a trade show display?
The quickest ways to order trade show displays are via our telephone
number, 866 845 2526 or by fax, this web
site and e-mail. It's our goal to help you get the display
you need as soon as possible.
When should I order a display?
We suggest that you order your trade show displays well in advance of your next trade
show so that the display can be available for effective use
at the appropriate time. Don't wait until the last minute!
What forms
of payment do you accept?
We accept Visa, MasterCard, American Express which are great
for expediting shipment. Company checks or money orders at
time of order will also expedite shipment. Our street address
for overnight shipment of orders or checks is:
ExtremeTSD.com
2611 Farrington Street
Dallas, Texas, 75207
How much is shipping?
Shipping depends on where you are located and how soon you
need the product, whether it's one trade show booth or several trade show counters. We can ship anywhere in the world. Most
of our business is done in North America. Ground shipment
is usually around $85. We exclusively use UPS, however we will use the carrier of your choice.(Carriers other than UPS will require additional 1-2 days for scheduled pick-up.)
How are displays shipped?
We normally ship UPS ground within the USA but can ship other
ways including overnight once your display is ready for shipment.
Once you receive your trade show booth or display item, most can be shipped by package
carriers including ground, overnight or checked as airplane
baggage.
Many of our displays are in constant use traveling across
the country every few days. Many Clients purchase several
displays so they store there displays at the ExtremeTSD warehouse so they can be readily
distributed, to their next tradeshow.(ExtremeTSD-Storeage Service)
Displays are shipped FOB Dallas, Texas.
What is your lead-time?
How long will it take to get my display shipped?
Our standard lead time on all colors is 5 business days.
Black, or Blue can ship same or next day and is always
in stock. Most graphics have a 7 business day lead time
from the day your artwork is approved.
Do you charge tax?
We only charge tax if we ship to an address inside Texas
..
Does the shipping case have wheels?
Yes. One person should have no problem transporting our trade show displays.
What file formats do you accept
for "output ready" graphics?
We accept Adobe Illustrator 8.0 or later, Adobe Photoshop
5.0 or later. Corel-Draw 9.0 and up.
Please click the graphics
button in the main navigation bar for more detailed information.
Files must be sent on disc or uploaded via FTP to our site.
Small files can be sent via e-mail.
Why buy from ExtremeTSD.com?
Because we have a great selection of ExtremeTSD displays and other items such as trade show counters at super prices to help promote your product or service to a wide audience
at trade show events. Plus we can provide large format graphics
to compliment your display. Brilliance in Visual and display communications! Great Displays! Great Prices!
We've been in business for many years and can furnish references
upon request.
How do the fabric panels and mural
graphics connect to the frame?
Both types of panels connect using a magnet-to-magnet connection.
How long does it take to set up?
Is it easy?
Setting up one of our trade show exhibits usually takes about 15 minutes if it's your
first time. After that it's usually 10 minutes. All of our
products come with easy-to-read instructions.
How much do your exhibits weigh?
our 10' unit only weighs 95 lbs. fully packed and can ship
on any airline. Some airlines charge a $40-80 fee due to 50-70
lb. limits.
What other products do you offer
besides pop-up displays?
Banner stands, portable panel systems, portable tables and
tabletops.
What kind of warranty do you offer?
We offer a 3-day 100% money back guarantee on everything we
sell. All of our frames have a lifetime warranty; panels have
a 90-day warranty. The 3-day warranty does not start until
you receive your exhibit.
What is Frontrunner fabric?
Frontrunner fabric is textured loop material which accepts
most velcro-type dots or strips to affix graphics. The fabric
looks a little like carpet and has become very popular as
a covering for trade show booths. View available
colors chart.
How long will my display last?
For many years, if handled properly. The graphics can be easily
updated as your products and messages change.
What are the most important considerations
in planning a trade show booth?
With so many companies competing for your potential client's
attention at a trade show, it is important for your trade
show booth to look attractive and draw attention, clearly
showing WHO YOU ARE and WHAT YOU'RE SELLING. Often you have
only a few seconds to grab a potential client's attention
before they walk on past. Attractive displays and large format
graphics help grab the prospects attention!
Which display is best for me, a
floor model or table top?
Most people find floor displays the most effective, and they
feel they get the most impact for the investment. The floor
models usually create larger, more attractive, eye-catching
displays than the tabletops. Additionally, you avoid the renting
or search for tables to use. The 10' pop-up is probably the
most popular display in the industry.
Do I have to use a Velcro or Frontrunner
(fabric) type display?
No, for maximum attention you can use huge graphics instead
of fabric, or you can use a combination of graphics and fabric.
You can start with fabric to hang your graphics on then later
switch to graphics (in place of the fabric). If you plan to
use the display and your company has several products or services
to offer, you may wish to use fabric and hang your graphics
on the fabric with velcro tabs. That way you can have alternate
cases of graphics and simply take the appropriate ones with
you.
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ExtremeTSD Warranty
and Product Return information
Warranty Information
1. Pop up frames –Limited Lifetime Warranty against
manufacturer’s defects in normal use.
2. Fabric Panels - 90 day limited warranty against manufacturer’s
defects in normal use.
3. All other products: one year limited warranty against manufacturer’s
defects in normal use.
Return Policy
Unused, undamaged items in their original packing
materials may be returned for a full hhrefund (less shipping
costs) if you notify us within 3 days of receipt of your shipment.
Please call first and we will issue you an RA Number which
should be clearly marked on the outside of your package. Special
order items, graphics and pop up displays in special order
colors (other than black or blue), are not hhrefundable.
All returns after three days, and up to thirty days are
subject to restocking fees. No returns will be accepted
after thirty days, however, if your product is unused and
in the original shipping carton and is NOT a non-returnable
item as specified above, we may at our discretion, issue
you a store credit less the restocking and shipping costs.
Important Note: Color reproduction cannot
be guaranteed; nuances may not be visible on screen. If color
accuracy is critical, please don’t choose a color based
upon what you seen on screen.. Screens do vary. Please ask
for swatch samples of our fabric panels before ordering. We
do our best to produce your graphics and 99% of our customers
are 100% satisfied with our results. However, if the color
accuracy of your artwork on graphic panels is critical, please
order a proof. The cost is only $90.00 plus shipping. The
cost of redoing all of your graphics could run as much as
$2,000.
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